Refund & Replacement Policy

Eligible Reasons for Replacement or Refund

Products may qualify for replacement or refund if:

• Wrong item delivered
• Damaged product
• Manufacturing defect
• Missing product
• Incorrect size sent (if applicable)
• Product received in a torn condition

Non-Returnable Items

The following are not eligible unless damaged or incorrect:

• Sarees with fall & pico already completed
• Customised products
• Altered products
• Used products
• Washed garments
• Products without tags or original packaging
• Products damaged by the customer

Return Request Time

Customers must submit a return or replacement request within 48 hours of delivery. Requests made after this period may not be accepted.

Mandatory Evidence

To process any return or replacement request, customers must upload Clear images of the product, Images of the product tag, Images of the packaging, and A brief description of the issue.

For damage claims, an unboxing video is strongly recommended and may be required for verification. Claims without sufficient evidence may be rejected.

Verification Process

Our quality team will review the submitted evidence within 2–3 business days. We reserve the right to Approve, Reject, or Request additional images or information.

Replacement & Refund Process

If approved, a replacement product will be dispatched subject to stock availability. If the same product is unavailable, Store Credit or a Full Refund may be offered.

Approved refunds will be processed to the original payment method used during purchase. Approval takes 2–3 business days, and Bank Processing takes 5–7 business days.

Reverse Pickup & Quality Check

Where serviceable, reverse pickup will be arranged. If unavailable, customers may self-ship the product (eligible courier charges may be reimbursed). Returned products must pass a quality inspection.

Refunds or replacements may be declined if the returned product Shows signs of use, Is washed, Is missing tags, Is damaged due to customer handling, or Does not match the original order.

Fraudulent Claims

Palash Saree Kunja reserves the right to reject claims involving False information, Edited or misleading images, Repeated misuse of the return process, or Missing products or accessories not originally included.

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